White Glove Delivery and Delivery Tracking

Our delivery team will contact you to provide a 3-hour window of when you can expect your new mattress. If your delivery isn't made within the 3-hour window provided to you, then the cost of your delivery will be made free. (See store for more details.) Your notification will arrive the night before delivery to the email address you provide. White Glove Delivery includes:

• Free in-home set up of your mattress set and adjustable base, if applicable
• Removal of old mattress and/or box spring : $25 per piece. ** Please note that we cannot remove stained mattresses due to the potential bio-hazard risk to our delivery teams.
• Courteous and professionally-trained White Glove Delivery personnel
• Sanitary booties worn to protect your home upon request
• The ability to track your delivery here

How to Prepare for a Mattress Delivery

It's good to know how to prepare for your mattress delivery. Here are a few things to keep in mind before your new mattress arrives:

• Make sure the path to where the mattress is going is clear
• Move things such as picture frames, vases, or anything that might get knocked over or broken to a safe place
• If you have pets, make sure to secure them so they don't accidentally get hurt
• The area surrounding the destination of your new mattress should be cleared of anything that might get stepped on or tripped over
• If you have a mattress that will be removed, be sure to remove anything on it, including sheets and pillows

Customer Pick Up

For your convenience, all items are available for pick up free of charge from any of our stores. Please be sure to bring your receipt and a valid photo ID when you pick up your order.

In-Store Pick Up/Ship to Store

Mattress Warehouse will send an email confirmation when your order is available for pick up in one of our stores. Due to variations in inventory between stores, some items may not be immediately available at your local store and will require shipping from our warehouse. These items are generally available for pick up from your chosen store within 5-7 days from placing your order.

Drop Ship from the Manufacturer

Select items will ship directly to your doorstep from the manufacturer and are not available for White Glove Delivery. These items generally need 2-3 business days for processing, but in some cases may take up to 10 business days. Parcel shipments will ship via UPS or FedEx.

Delivery Terms and Conditions

If Mattress Warehouse fails to provide you, the buyer, with an actual or estimated delivery date, or fails to deliver the ordered product within two weeks of the estimated delivery date, you may:

• Cancel the contract and receive a full refund or credit equal to your deposit
• Modify the contract by selecting another product
• Negotiate a new delivery date with Mattress Warehouse

However, if Mattress Warehouse cannot cancel the order with the manufacturer or supplier, Mattress Warehouse is not required to allow you to exercise these rights and will not allow you to do so.

The delivery fee includes delivery of merchandise, placement in the room of your choice, and the removal of shipping materials. It does not include assembly or setup of merchandise or removal of old bedding.

Any and all requests of the delivery driver must be made during the delivery. Please understand the driver cannot return to the premises post-delivery if the wrong setup directions (e.g. – wrong bedroom) were initially given to the driver by you or the responsible person you designate.

Cancellation policy

If an order is canceled after the merchandise has been shipped, the customer is responsible for the actual cost of shipping, plus a 20 percent handling fee.

Please note that some products are not available for White Glove Delivery and will be shipped via UPS or FedEx. These orders cannot be cancelled once shipped. Set up and debris removal does not apply to any order shipped through these methods. Other terms and conditions might apply.